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  • Services
  • Project Management Delivery

Operational leadership that keeps your CRM & integration projects on track — and delivered right the first time.

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  • Manage projects from kickoff to launch
  • Coordinate cross-functional teams and vendors.
  • Maintain timelines and ensure quality delivery.

Most CRM projects fail in delivery…

Because of the unclear ownership, poor communication, weak QA, and unmanaged risk.

Scope creep without guardrails

features expand, timelines explode, budgets swell.

Vendor coordination breakdowns

multiple vendors/systems and unclear responsibilities create paralysis.

Unclear stakeholder communication

no single source of truth for status, decisions, or blockers.

Quality gaps at launch

missing acceptance criteria, poor QA, and post-launch firefighting.

Risk blind spots

technical debt, integration failure modes, and dependencies aren’t identified early.

You want to see your CRM in action with the outcomes you expected.

We lead CRM & integration projects end-to-end — so the right work gets done, the right way, on the right timeline.

Our approach is practical and disciplined for running the entire delivery process: planning, scheduling, communication, risk mitigation, quality checks, and cross-team alignment.

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Dedicated delivery and accountability who owns timelines, risks, and quality.

Cross-functional coordination(vendors, internal and technical teams) to eliminate handoff failures.

Tailored status reporting, decision logs, and escalation paths for timely decisions.

Risk-first governance to identify dependencies and failure modes early.

Vendor coordination & SLAs (schedule, delivery commitments, and escalation rules).

Tests and sign-offs at every milestone so launches don’t require endless fixes.

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Strong project leadership creates strong outcomes.

And here’s what happens when we lead projects with cross-functional coordination, technical leadership, and structured delivery.
Case Study

Large Healthcare Network (Data Model + Automation Program)

Problem: Teams working in silos, undefined responsibilities, inconsistent data entry, and no unified workflow across departments.
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Leadership Output

  • Coordinated platform specialists
  • internal leadership
  • data teams
  • process owners to manage roadmap delivery
  • QA

Services Provided

  • Project oversight
  • timeline ownership
  • cross-functional coordination
  • QA validation
  • communication reporting

Results

  • 35% improvement in data accuracy
  • 50% reduction in manual entry
  • 20% increase in reporting visibility

We partnered with best-in-class tools and automation platforms for durable integrations, faster implementations, and broader capabilities.

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  • FAQ’s

Common project management questions we get.

Transparent, practical, and grounded in actual outcomes.
01. Who owns the project risks?
ISC owns delivery coordination, cadences, and escalation; we work with your technical teams and vendors to manage risk but always keep a single delivery owner.
Our governance includes clear SLAs, decision logs, and escalation paths; we mediate, re-sequence work, or apply contingency plans to keep timelines intact.
Medium projects commonly run 8–16 weeks from kick-off to launch, depending on integrations and scope.
Yes. We can augment internal PMs, take full delivery ownership, or provide technical delivery leadership depending on your needs.

After successful CRM implementation, ongoing guidance helps you keep evolving the system.

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